Returns & refunds.
We want you to be happy with your order. If something isn't right, here's how to put it right.
Our policy
You may request a return within 7 days of receiving your order. Items should be unused, in their original condition, and — where possible — in their original packaging.
How to request a return
Email us at eStore@newhill.mv or message us on WhatsApp with your order reference and a short note about the issue. We'll confirm the return and let you know where to send the item.
Refunds on bank-transfer orders
Because orders are paid by bank transfer, refunds are made by bank transfer back to the account you paid from (or another account you nominate). Once we receive and check the returned item, we process the refund within 3–5 business days. Your bank may take a little longer to show the funds.
Damaged or wrong items
If your order arrives damaged or isn't what you ordered, please contact us within 48 hours with a photo. We'll arrange a replacement or a full refund — including any delivery charge — at no cost to you.
Return shipping
For change-of-mind returns, the cost of sending the item back to us is yours. For damaged, faulty, or incorrect items, we cover the return delivery. Large or made-to-order pieces may be handled case by case — we'll always tell you up front.